Click on the Sign In link/ icon on the top right corner of the home page of the website, provide your information and review our Terms of Use to Register.

No, you can browse, add to cart and make a purchase without actually registering on the website. However, you will need to fill in basic information such as your email, billing and shipping address and phone number, to actually place an order.

Click on the Sign In link on the top right corner of the home page, and provide your email id. Click on Sign In. Click on Forgot Password and follow normal procedures to change your password.

Once you place an order, it cannot be cancelled on your end. However, we reserve the right to refuse or cancel any and all orders, at any point in time for errors in pricing or availability. In situations such as these, we will contact you with notification of such cancellation and you will be automatically refunded as per Payment Gateway conditions.

You will be automatically refunded, and your cancelled order amount returned to your account as per regular payment gateway Terms of Use. This is typically within 7 working days of the order having been cancelled.

Please contact us at contact@mauve-institut.com if you have not received your refund, so we can follow up with the payment gateway as well.

Once you make payment, we will get in touch with you on email with further details. Please reach out to us via our contact form, or at contact@mauve-institut.com for any assistance. 

No, once an order is placed, it cannot be modified. You would then need to place a new order; and other applicable charges would be calculated per order placed.

Given the nature of our products, we do not accept returns except under particular circumstances (see our Refunds/Cancellations Policy). In the event of requiring assistance, please reach our to us at contact@mauve-institut.com. Also see our Terms of Use and Privacy policies for more details.